Privacy Policy

Last Updated: 3/10/2026

1. Introduction

Welcome to GigConvert ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share information when you use our CRM services.

2. Data We Collect

  • Contact Form Data: Phone numbers, names, and contact details submitted through website forms including the Contact Us page and other inquiry or lead forms.
  • Account Information: Name, email, phone number, and business details provided during signup.
  • Lead Data: Information about your leads (names, phones, emails) that you import or sync via our tools.
  • Usage Data: Metrics on how you use our dashboard and features.

3. How We Use Your Data

We use your data primarily to:

  • Provide and improve our CRM services.
  • Enable communications (SMS/Email) as directed by you.
  • Process payments and manage your account.
  • Comply with legal obligations (e.g., A2P 10DLC registration).

4. SMS / Mobile Messaging Communications

GigConvert collects phone numbers from individuals who submit inquiries through GigConvert website forms, including the Contact Us page, or who otherwise provide their phone number when communicating directly with GigConvert.

By providing your phone number, you consent to receive SMS text messages from GigConvert related to your inquiry, support requests, service updates, scheduling assistance, and follow-up communications. These messages are operational and transactional in nature and are not promotional marketing messages.

Message and data rates may apply. Message frequency varies based on user interaction.

Opt-Out: You may opt out of SMS communications at any time by replying STOP.
Help: You may reply HELP for assistance or contact support@gigconvert.com.

GigConvert does not sell, rent, or share phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. SMS consent and opt-in data are used solely for providing requested services and communication.

Messaging services may be delivered through trusted service providers such as Twilio, solely for the purpose of delivering communications. SMS consent is not a condition of purchase or use of GigConvert services.

GigConvert messaging services are not used for affiliate marketing, lead resale messaging, or third-party marketing campaigns.

5. Platform Messaging Role

GigConvert provides messaging infrastructure and communication tools that enable businesses to communicate with their customers. Businesses using GigConvert are responsible for obtaining appropriate consent from their customers before sending messages.

GigConvert processes messaging data solely to provide services and does not control or determine the content of messages sent by businesses using the platform.

6. Data Security and Retention

GigConvert maintains reasonable administrative, technical, and physical safeguards designed to protect personal information. We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

7. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (e.g., Twilio for SMS, Stripe for payments, OpenAI for AI features) strictly for the purpose of enabling our services.

8. Google User Data (Scopes)

If you connect your Google account, we access data (like emails) solely to import leads as requested by you. GigConvert's use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@gigconvert.com.